Faculty of Certified Hospitality Management
We believe in preparing hospitality professionals with the service excellence, operational discipline, and cultural awareness required to perform at the highest level across international maritime and hospitality environments.
Empowering Minds Inspiring
At the International Institute for Certified Maritime Crew (IICMC), the Faculty of Certified Hospitality Management delivers comprehensive training designed for hospitality professionals serving in cruise ships, passenger vessels, offshore facilities, hotels, resorts, and international service environments.
Our programs blend hospitality theory, customer service psychology, operational management, and practical service delivery. Graduates are equipped to meet global employer expectations while upholding professionalism, safety awareness, and international service standards.
Leslie Alexander
Teaching Assistant (TA)
Introduction to the Faculty
The Faculty of Certified Hospitality Management is a multidisciplinary academic unit dedicated to developing highly skilled hospitality professionals for global service industries.
Faculty members deliver training tailored to maritime hospitality environments such as cruise ships and passenger vessels, as well as land-based hospitality sectors including hotels, resorts, and international service operations. Training focuses on service quality, operational efficiency, guest safety, and cultural adaptability.
Programs are structured to build both hands-on service competence and supervisory and management capability, enabling graduates to progress from operational roles to leadership positions.
Lead of Faculty
The Lead of Faculty for Certified Hospitality Management provides academic leadership and strategic oversight across all hospitality programs.
This role ensures curriculum alignment with international hospitality standards, cruise line requirements, and service industry best practices. The Lead of Faculty collaborates with instructors, hospitality operators, cruise companies, and industry partners to maintain relevance, quality, and employability outcomes.
Expert educators
Our expert educators bring real-world hospitality and maritime service experience into the learning environment. They mentor trainees in service delivery, guest interaction, operational planning, conflict resolution, hygiene compliance, and leadership development.
Continuous professional development ensures instructors remain current with evolving hospitality trends, luxury service standards, international guest expectations, and safety regulations.
Mission
The mission of the Faculty of Certified Hospitality Management is to produce service-oriented, culturally competent, and professionally disciplined hospitality professionals capable of excelling in international environments.
We aim to elevate service quality, promote safety and hygiene standards, and prepare graduates for sustainable careers across maritime and global hospitality industries.
- Completed secondary education (HSC / A-Level / Equivalent)
- Basic proficiency in English communication
- Minimum academic or training performance as set by IICMC
Vision
Conventions and discover their potential through meaningful Our face support experiences Our distinguished faculty members are leaders their and respective fields dedicated to delivering world-class education that integrates theory with practical support application With.
- Completed secondary education (HSC/A-Level/Equivalent).
- Minimum GPA/grade requirements as set by the university.
- For graduate programs: a recognized bachelor’s degree with required CGPA.
Hospitality Management Programs
Covering maritime and land-based hospitality operations.
Trained Hospitality Professionals
Serving cruise ships, hotels, and international service environments.
Specialized Training Areas
Focused on service excellence, safety, and guest experience.
Accredited Faculties
Aligned with international hospitality and maritime service standards.
Academics & Programs
4558 + Admission
Passenger Ship Crisis Management & Crowd Control
- Research methods & data analysis
- Social policy, development & inequality studies
- Critical thinking & problem-solving skills
Medical First Aid & Shipboard Emergency Care
- Data-driven insights & machine learning
- Big data and analytics skills
- Analytics, AI, and problem-solving
Maritime Security Awareness & Designated Security Duties (STCW)
- International law & human rights
- Cross-border legal expertise
- Global treaties & justice
Certificate in Cruise Line Service & Guest Care
- Study of public & private international law
- Focus on human rights & global governance
- Training in legal research & dispute resolution
Journey of Our Graduates
Enroll now to begin your transformative academic journey with us.